Resources
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| Topic | Replies | Activity |
|---|---|---|
| About the Resources category | 1 | 3 December 2020 |
| Hold Usage: Elevating Our Conversations in the Nike Program! | 1 | 11 April 2024 |
| Life Insurance Product Call Steps | 1 | 10 April 2024 |
| Residential Solutions - Perfect Call Example | 1 | 9 April 2024 |
| Suggested AKB Articles to Favorite in SwooshDesk 2024 | 1 | 8 April 2024 |
| How to Create a Member in the Salesforce Sandbox | 1 | 5 April 2024 |
| UNIFIED CONVERSATION FLOW | 1 | 5 April 2024 |
| QA Question Feedback from the Client! | 1 | 4 April 2024 |
| Duke Energy - RS Special Request Job Aid | 2 | 6 April 2024 |
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AmeriHealth Caritas Credentials
Rep ID User Name Temporary Password Agent ID Extension (Station) 420584 fm43804 hE8soxitkeufvycazwjn 4841113825 4841045816 447192 tc48210 kq2Xynhzcuoadfwitxbs 4841113807 4841045798 454450 es48297 Mc1pvfaehdni… |
1 | 1 April 2024 |
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Certification Schedule - April 2024
AmeriHealth 20240401 Onboarding Schedule.pdf (175.2 KB) |
1 | 1 April 2024 |
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Session Recordings
Day 1 - Login session, no recording Day 2 - Click here to view the recording Day 3 - Click here to view the recording Day 4 - Click here to view the recording Day 5 - Click here to view the recording Day 6 - Click h… |
3 | 1 April 2024 |
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Duke Energy SAP 4/8/24 Onboarding Schedule
Please click the link below to download the Onboarding Schedule for Duke Energy SAP Certification and Nesting. Duke SAP 20240408 Onboarding Schedule.pdf (199.7 KB) |
1 | 29 March 2024 |
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Duke Energy SAP Session Recordings 4/8/24
Please use the following links to review the live session recordings from previous days. Client Login Session: Click Here! Day 1: Click Here! Day 2: Click Here! Day 3: Click Here! Day 4: Click Here! Day 5: Click He… |
1 | 29 March 2024 |
| Duke Energy - Text Customers With Contact Center Messaging Video! 3/28/2024 | 2 | 29 March 2024 |
| Sales Probing Questions Library: Transform Your Shopping Game! | 1 | 26 March 2024 |
| Nike Shopping Checklist | 1 | 25 March 2024 |
| How To Add PingID To Your Desktop | 87 | 15 April 2024 |
| PA children's hospital FAQ's | 1 | 21 March 2024 |
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20240401 Certification Session Recordings
Day 1 - Click Here Day 2 - Click Here Day 3 - Click Here Day 4 - Click Here Day 5 - Click Here Day 6 - Click Here Day 7 - Project 1 - No Recording Day 8 - Click Here Day 9 - Click Here Day 10 - Project 2 - No Re… |
1 | 21 March 2024 |
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TruStage 4/1/2024 Onboarding Schedule
ART Trustage 20240401 Onboarding Schedule.pdf (216.7 KB) |
1 | 21 March 2024 |
| 2024 Gear Up-Spring Sports | 1 | 20 March 2024 |
| 2024 Gear Up - Spring Sports | 1 | 20 March 2024 |
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BBW Hours Of Operation Update
Hello BBW Nation, This information has been communicated to all BBW agents: Effective March 3rd, 2024, BBW will be revising their Phone Assistance hours. The new hours of operation for the Bath and Body Works Customer… |
1 | 19 March 2024 |
| Gift Card Authorization & Settlements | 1 | 19 March 2024 |
| Correct Use of Prank/No Answer Category | 1 | 19 March 2024 |
| Duke Energy - Residential Solutions; Special Request Steps! | 1 | 15 March 2024 |
| Secure Remote Worker Installation Steps | 1 | 14 March 2024 |
| Call Examples | 1 | 12 March 2024 |
| Duke Energy - Helpful Words & Phrases! 3.12.2024 | 1 | 12 March 2024 |