Resources   Primo


Topic Replies Activity
About the Primo category 1 January 5, 2021
Primo Commit, Rollout & Scheduling Guidelines 1 April 28, 2021
Quicksheets: Common Transfers, New Customer, Coffee/ Filtration 2 April 23, 2021
Knowledge Builder Session Recordings 1 April 9, 2021
After Hours Session Recordings 2 June 10, 2021
Change to Primo Client Sharepoint 2 March 16, 2021
Five9 Says to Install when already installed 1 February 11, 2021
Primo Client Program Metrics & Upsells 3 June 7, 2021
Primo: Service Failures Guide 1 February 4, 2021
Nesting Agent Log in/ Troubleshooting log-in Session Weds. 2/1/21 1 February 1, 2021
Call Control Quicksheet 2 April 23, 2021
September 2020 AH Session Recordings 1 September 16, 2020
September 2020 KB Session Recordings 1 September 16, 2020
August 2020 After Hours Session Recordings 1 August 14, 2020
Business Basics Quick Sheet 1 August 14, 2020
August 2020 KB Session Recordings 1 August 14, 2020
July 2020 KB Session Recordings 1 July 31, 2020
Possible Response to Why delivery was missed questions 1 July 22, 2020
July 2020 After Hours Session Recordings 1 July 15, 2020
June 2020 After Hours Sessions 2 June 6, 2020
June 2020 KB Sessions 3 June 8, 2020
DS Services Billing, Crediting & Payments Guide! Updated 8.6.20 1 May 19, 2020
May 2020 After Hours Sessions 1 May 13, 2020
May 2020 KB Sessions 5 May 20, 2020
All-in-one Five9 Guide!!! 1 May 8, 2020
Upsell Quick Reference 1 May 5, 2020
Escalated Caller Types & How to Handle Guide 1 May 4, 2020
Primo System Links, Login Order & How to login 3 January 26, 2021
New DS Services Customer Situations & Transfers Guide (last updated 3.18.21)!!! 6 January 27, 2021
How to fully Authenticate & Verify 2 April 23, 2021