Updated 8.13.20- DS Services Email Reference Guide
|
1
|
22 April 2020
|
Approved Downscript for Outages (only use with Client approval!)
|
1
|
20 April 2020
|
April 2020 After Hours Session Recordings
|
3
|
28 April 2020
|
When to Transfer to LOP_Quality
|
1
|
20 April 2020
|
Steps to Process a Move
|
1
|
20 April 2020
|
Route Number Location in CFLi
|
1
|
20 April 2020
|
Notating Five9
|
1
|
20 April 2020
|
Primo Call Flow
|
1
|
20 April 2020
|
Critical Customer Complaints
|
1
|
20 April 2020
|
April 2020 KB Sessions
|
1
|
8 April 2020
|
Brand New- Call Flow Chart!!
|
5
|
7 April 2020
|
About Route Realignments
|
1
|
1 April 2020
|
🌜 March 2020 After Hours Session Recordings &urveys (Updated with 3.19 Session!)
|
1
|
6 March 2020
|
March 2020 KB Session Recordings & Surveys (Updated 3.19.20)
|
1
|
6 March 2020
|
NEWLY UPDATED DS Services Agent Performance- Weekly Metrics- Week 4 (Week of 12.28)
|
8
|
4 May 2020
|
February 2020 KB Session Recordings & Surveys (Updated 2.26.20)
|
1
|
12 February 2020
|
🌜 February 2020 After Hours Session Recordings (Updated 2.28.20)
|
1
|
7 February 2020
|
January 2020 KB Session Recordings & Surveys! (Updated 1.30.20)
|
3
|
22 January 2020
|
December 2019 KB Recordings & Surveys (Updated 12.18.19)
|
1
|
5 December 2019
|
Client Reminder for Critical Complaints!! Please Read!
|
1
|
7 November 2019
|
🌜🎥 October 2019 After Hours Session Recordings!
|
1
|
6 November 2019
|
🎥 November 2019 KB Session Recordings &; Surveys
|
1
|
6 November 2019
|
🎥 October 2019 KB Session Recordings &Surveys
|
1
|
16 October 2019
|
DS Services Client Program Metrics - Starting 4/20/2020!!!
|
9
|
6 September 2019
|
DS Services: Agent Performance - Weekly Metrics Updated 2.26.20!!
|
13
|
24 September 2019
|
Primo Openforce Invoicing Reference Guide and 2021 Payment Dates
|
3
|
21 May 2021
|
Primo Shiftboard Scheduling Reference Guide
|
5
|
14 June 2019
|
Primo Systems Login Reference Guide
|
1
|
28 May 2019
|
Secure Desktop Instructions
|
1
|
14 May 2019
|