Resources
RegaloRx Certification Direct Response Certification Exact Sciences Auditors Nordstrom Nordstrom Rack Consumer Cellular Sales AbbVie Botox Support Specialists Certification Netflix AbbVie ARS TruStage AmeriHealth Auditors Nordstrom Escalations Victoria's Secret Certification Teladoc Health Auditors Agent Connections Nike Chat Certification Intuit TurboTax Netflix Certification Piedmont Natural Gas AbbVie CS Bath & Body Works AbbVie ARTS Teladoc Health Nike Nike Product Knowledge Exact Sciences Provider Support Certification Exact Sciences Revenue Cycle Boston Scientific Outbound Certification Nike Nesting AbbVie Botox PSS Certification Exact Sciences AbbVie ATO Triage Specialists Certification Gusto AbbVie Botox PSS Assurance IQ Certification Victoria's Secret Exact Sciences Revenue Cycle Certification Consumer Cellular Certification Primo AbbVie CS Certification Consumer Cellular AbbVie Specialty AbbVie Specialty Certification Nike Quality Shipt Certification Gusto Certification TruStage Certification Nordstrom Certification Boston Scientific Outbound Primo Certification AbbVie ATO PSS Specialists Certification Nike Chat Employees AbbVie ARS Certification Teladoc Health Certification Small Business Administration AbbVie Auditors Bath & Body Works Certification AbbVie ATO Triage Specialists Shipt Auditors AbbVie ARTS Certification Exact Sciences Certification AbbVie Botox Support Specialists AbbVie ATO PSS Specialists Exact Sciences Provider Support Direct Response Liveops 101 Piedmont Natural Gas Certification Intuit TurboTax Certification Progressive Global Assurance IQ Duke Energy Nike Certification Duke Energy Certification AmeriHealth Certification AmeriHealth
| Topic | Replies | Activity |
|---|---|---|
| About the Resources category | 1 | 3 December 2020 |
| Farmers Insurance FNOL Video Demos | 1 | 6 May 2024 |
| Farmers Insurance FNOL Pilot on May 7 2024 | 1 | 6 May 2024 |
|
AmeriHealth Caritas Credentials
Rep ID NTID Temp PW Avaya Station ID Avaya Agent ID 472690 cw48465 bk2jUtofuhxmwgdeicrz 4841045848 4841113857 501115 ac48530 4Fedktjaqpowncsryfbi 4841045875 4841113884 502398 jp48487 yZn3zeahbkvrxowcjsit 4841… |
1 | 6 May 2024 |
| Shiftboard Reference Guide [PDF] | 1 | 3 May 2024 |
| Sign-on & Stay Incentives | 1 | 2 May 2024 |
|
Certification Schedule and Overview
Welcome to the AmeriHealth Caritas Member Services opportunity! Click here to download and view the certification schedule (210.5 KB) Certification Overview AmeriHealth Caritas is divided into three phases. One: Found… |
6 | 6 May 2024 |
|
Client-required Daily Session Recordings - May 2024
Stay Tuned! Day 1 - Login Session (No recording) Click here to view the initial login and setup video! |
1 | 30 April 2024 |
| Boosting Your Conversion Rate | 1 | 30 April 2024 |
| Nike Quality Corner- Focus on AKB use and Case Documentation | 5 | 6 May 2024 |
| Nike L2 Workday eLearning Checklist 5/13 Certification | 1 | 30 April 2024 |
| Nike L2 Session Recordings 5/13 Certification | 1 | 30 April 2024 |
| Nike L2 Onboarding Schedule 5/13 Certification | 1 | 30 April 2024 |
| Scorecard Changes Effective 5/2/24 | 120 | 6 May 2024 |
| Scorecard Changes Effective 5/2/24 | 26 | 2 May 2024 |
| Unified Conversation Flow | 1 | 29 April 2024 |
| Unified Conversation Flow | 1 | 29 April 2024 |
| Marketplace Cheat Sheet | 1 | 29 April 2024 |
| Duke - Huge OPPORTUNITY for next week (5/1 - 5/3)!!! All you can eat basically!!!! Duke gave LO this chance!!!! | 3 | 26 April 2024 |
|
Reference Guides for Nike Processes
Escalation Tips: Red Flag Guidelines 1.2.3.pdf (1.1 MB) How to Process Parent Child.pdf (727.6 KB) Known Work Arounds: New OMOBO Product Not Loading Error- Work Around.pdf (712.0 KB) Return Error 500 Exception.pdf … |
1 | 25 April 2024 |
| Liveops BBW Mini Nation ARA List | 1 | 24 April 2024 |
| Understanding Red Flag Guidelines | 2 | 24 April 2024 |
| Day 1 - Citrix Setup and Login process video | 1 | 23 April 2024 |
| Specialist Nation Champion AKA District Champion | 121 | 6 May 2024 |
| Update/reminder from the Assurance client. | 12 | 29 April 2024 |
| Text Customers with the Contact Center Messaging Tool | 2 | 22 April 2024 |
| Gingham Gateway and Gingham Search | 1 | 18 April 2024 |
| PRINTABLE: Closing the Call | 1 | 16 April 2024 |
|
How to Build Trust with the Shoppers
How to Build Trust with the Shoppers: Mention Sourcing Info Provide clear information on how and where the customer’s details were obtained to build trust. • Use source information to build rapport: “I see you fill… |
20 | 27 April 2024 |
| Hold Usage: Elevating Our Conversations in the Nike Program! | 1 | 11 April 2024 |