|
Liveops Nation: Badges & Levels
|
67
|
2 January 2024
|
|
Discounts and special offers available to Liveops agents
|
40
|
4 February 2022
|
|
NICE EEM Job Aid
|
3
|
2 February 2021
|
|
Zoom Practice Activities
|
21
|
12 October 2023
|
|
Lunch & Learn: November 2020 - Maximizing Earnings in Q4 - Recording
|
14
|
31 March 2023
|
|
Opting Out of a Program or Certification
|
15
|
22 March 2022
|
|
Computer requirements for Serenova Callcenter
|
18
|
25 February 2022
|
|
Lunch & Learn: October 2020 - Providing Great Customer Service
|
21
|
8 September 2021
|
|
Shiftboard Scheduling Reference Guide
|
73
|
13 October 2023
|
|
Slack Reference Guide
|
3
|
8 February 2021
|
|
Openforce: Switching from Desktop to Mobile View (Video)
|
7
|
14 January 2022
|
|
Openforce Invoicing Reference Guide
|
79
|
29 April 2024
|
|
How to Update Firefox to the Latest Version
|
15
|
10 April 2019
|
|
How to update Chrome to the latest version
|
27
|
9 November 2019
|
|
Phonetic alphabet
|
5
|
1 October 2021
|
|
Differences between red and white free blocks on my schedule in Serenova Callcenter
|
3
|
23 May 2018
|
|
Transcription: How to complete transcriptions in Serenova Callcenter
|
10
|
9 December 2020
|
|
Phone Set Up and Requirements
|
82
|
9 August 2021
|
|
Reviewing invoices in Openforce
|
1
|
9 May 2018
|
|
Work History page in Serenova Callcenter
|
1
|
9 May 2018
|
|
Recent Calls page in Serenova Callcenter
|
3
|
6 May 2020
|
|
Reading the performance feedback page in Serenova Callcenter
|
7
|
23 July 2021
|
|
Protecting against security threats
|
6
|
10 January 2022
|
|
Precautions to take to protect your PC
|
4
|
8 February 2022
|
|
Performing a script pop test in Serenova Callcenter
|
3
|
21 September 2021
|
|
Overview of Serenova Callcenter
|
3
|
8 July 2018
|
|
Navigating scripts in Serenova Callcenter
|
2
|
18 December 2019
|
|
Missing commits even when logged into VCC chat in Serenova Callcenter
|
2
|
8 February 2019
|
|
Troubleshooting in Serenova Callcenter: Receiving incorrect calls
|
1
|
9 May 2018
|
|
Troubleshooting in Serenova Callcenter: Receiving excessive NOOL, prank or junk calls
|
4
|
6 May 2019
|
