Resources


RegaloRx Certification AbbVie ARTS Exact Sciences Auditors Direct Response Certification Nordstrom Rack Consumer Cellular Sales AbbVie Botox Support Specialists Certification Netflix Nike Chat Certification TruStage AbbVie ARS AmeriHealth Auditors Nordstrom Escalations Victoria's Secret Certification Teladoc Health Auditors Nordstrom Piedmont Natural Gas Agent Connections Netflix Certification Intuit TurboTax Bath & Body Works Teladoc Health AbbVie CS Nike Product Knowledge Exact Sciences Provider Support Certification Exact Sciences Revenue Cycle Boston Scientific Outbound Certification Nike Nesting AbbVie Botox PSS Certification AbbVie ATO Triage Specialists Certification Gusto AbbVie Botox PSS Exact Sciences Assurance IQ Certification Victoria's Secret Exact Sciences Revenue Cycle Certification Consumer Cellular Certification Primo AbbVie CS Certification Consumer Cellular AbbVie Specialty AbbVie Specialty Certification Nike Quality Shipt Certification Gusto Certification TruStage Certification Nordstrom Certification Boston Scientific Outbound Primo Certification AbbVie ATO PSS Specialists Certification Nike Chat AbbVie ARS Certification Teladoc Health Certification Small Business Administration AbbVie Auditors Employees Bath & Body Works Certification AbbVie ATO Triage Specialists Shipt Auditors Nike AbbVie ARTS Certification Exact Sciences Certification AbbVie Botox Support Specialists AbbVie ATO PSS Specialists Exact Sciences Provider Support Direct Response Intuit TurboTax Certification Liveops 101 Piedmont Natural Gas Certification Progressive Duke Energy Global Duke Energy Certification Nike Certification Assurance IQ AmeriHealth AmeriHealth Certification
Topic Replies Activity
About the Resources category 1 December 3, 2020
Update/reminder from the Assurance client. 1 April 20, 2024
Text Customers with the Contact Center Messaging Tool 1 April 18, 2024
Gingham Gateway and Gingham Search 1 April 18, 2024
PRINTABLE: Closing the Call 1 April 16, 2024
How to Build Trust with the Shoppers

How to Build Trust with the Shoppers: Mention Sourcing Info Provide clear information on how and where the customer’s details were obtained to build trust. • Use source information to build rapport: “I see you fill…

16 April 20, 2024
Hold Usage: Elevating Our Conversations in the Nike Program! 1 April 11, 2024
Life Insurance Product Call Steps 1 April 10, 2024
Residential Solutions - Perfect Call Example 1 April 9, 2024
Suggested AKB Articles to Favorite in SwooshDesk 2024 1 April 8, 2024
How to Create a Member in the Salesforce Sandbox 1 April 5, 2024
UNIFIED CONVERSATION FLOW 1 April 5, 2024
QA Question Feedback from the Client! 1 April 4, 2024
Duke Energy - RS Special Request Job Aid 2 April 6, 2024
AmeriHealth Caritas Credentials

Rep ID User Name Temporary Password Agent ID Extension (Station) 420584 fm43804 hE8soxitkeufvycazwjn 4841113825 4841045816 447192 tc48210 kq2Xynhzcuoadfwitxbs 4841113807 4841045798 454450 es48297 Mc1pvfaehdni…

1 April 1, 2024
Certification Schedule - April 2024

AmeriHealth 20240401 Onboarding Schedule.pdf (175.2 KB)

1 April 1, 2024
Session Recordings

Day 1 - Login session, no recording Day 2 - Click here to view the recording Day 3 - Click here to view the recording Day 4 - Click here to view the recording Day 5 - Click here to view the recording Day 6 - Click h…

3 April 1, 2024
Duke Energy SAP 4/8/24 Onboarding Schedule

Please click the link below to download the Onboarding Schedule for Duke Energy SAP Certification and Nesting. Duke SAP 20240408 Onboarding Schedule.pdf (199.7 KB)

1 March 29, 2024
Duke Energy SAP Session Recordings 4/8/24

Please use the following links to review the live session recordings from previous days. Client Login Session: Click Here! Day 1: Click Here! Day 2: Click Here! Day 3: Click Here! Day 4: Click Here! Day 5: Click He…

1 March 29, 2024
Duke Energy - Text Customers With Contact Center Messaging Video! 3/28/2024 2 March 29, 2024
Sales Probing Questions Library: Transform Your Shopping Game! 1 March 26, 2024
Nike Shopping Checklist 1 March 25, 2024
How To Add PingID To Your Desktop 91 April 19, 2024
PA children's hospital FAQ's 1 March 21, 2024
20240401 Certification Session Recordings

Day 1 - Click Here Day 2 - Click Here Day 3 - Click Here Day 4 - Click Here Day 5 - Click Here Day 6 - Click Here Day 7 - Project 1 - No Recording Day 8 - Click Here Day 9 - Click Here Day 10 - Project 2 - No Re…

1 March 21, 2024
TruStage 4/1/2024 Onboarding Schedule

ART Trustage 20240401 Onboarding Schedule.pdf (216.7 KB)

1 March 21, 2024
2024 Gear Up-Spring Sports 1 March 20, 2024
2024 Gear Up - Spring Sports 1 March 20, 2024
BBW Hours Of Operation Update

Hello BBW Nation, This information has been communicated to all BBW agents: Effective March 3rd, 2024, BBW will be revising their Phone Assistance hours. The new hours of operation for the Bath and Body Works Customer…

1 March 19, 2024
Gift Card Authorization & Settlements 1 March 19, 2024