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What is positive Phrasing? :thinking: Positive phrasing is positioning a statement more positively. It means removing negative :negative_squared_cross_mark: words in favor of positive ones, offering options, and emphasi…

How to enroll customer in Products when you have them stuck in the shopping cart! How to Remove Items Left in Cart Copy the Customer ID or CA# into the Search tab in your C4C browser Go to the Offers Page after opening…

Need help reinstalling tools? Follow the Tech Install Guide in Litmos Follow these directions: Going to https://liveopsnation.okta.com/ Click on the Litmos tile Locate the Duke Energy Certification learning path Ex…

It is a Client requirement for every WARM transfer (Do not cold transfer) to Team Lead have an Escalation Form be completed accompanied by the transfer! Please start filling out the Escalation form as soon as you init…

About this Job Aid This job aid provides a detailed guide on how the general flow of your interactions should happen. This call flow job aid an essential instrument for structuring inbound customer calls, boosting effici…

Universal Directory Options - :office: Business & Industry - Business accounts / commercial accounts with 8 or MORE Accounts ONLY :moneybag:Centralized Agency Team - Anytime it’s a representative from the assistance…

Want to practice any of the following processes? Open the Customer Connect Folder & Use the C4C Training Environment! Remember Training Login Credentials are housed inside of your LXP learning! Account Number to Use for…

High Bill Hype! 12.5.2023 https://discourse-static.influitive.net/uploads/db_3d09d790_c165_4300_8c78_625cfe5c96cf/original/3X/9/4/94dc92ffe9cb36371b0447c7a7266c6016c3…

Duke Energy SAP Auditor Guide Approved Comments January 2023 UPDATED.pdf (157.4 KB)

:pushpin: Note: Although Aux or Not Ready is unpaid, Duke Energy Client Requirement is <5% Aux or Not Ready. :pushpin: **Note: Duke Energy Client Requirement is <2% ACW. Duke Energy SAP - Metrics & Quality Sta…