Resources


Topic Replies Activity
Correct Use of Prank/No Answer Category 1 March 19, 2024
Duke Energy - Residential Solutions; Special Request Steps! 1 March 15, 2024
Secure Remote Worker Installation Steps 1 March 14, 2024
Call Examples 1 March 12, 2024
Duke Energy - Helpful Words & Phrases! 3.12.2024 1 March 12, 2024
Duke Desktop Passwords 1 March 11, 2024
Teladoc Health Webcam Backgrounds 1 March 11, 2024
Teladoc Health Certification Schedule 1 March 11, 2024
Mock Call Prep Guide 1 March 9, 2024
eLearning Checklist

Dive into your certification with ease! This job aid is your go-to resource for staying on track with eLearning content, ensuring you don’t miss a beat. :arrow_lower_right: Download your copy today and take control of y…

1 March 7, 2024
Upcoming Five9 Softphone Update – Action Required 1 March 6, 2024
Correct Use of Prank/No Answer Category 3 March 15, 2024
Open Office 3.6.24 1 March 6, 2024
Path to Green 1 March 6, 2024
Quick-Hit Sales Videos Library 2 March 6, 2024
Intuit Onboarding Schedule 20240311 120 March 27, 2024
Duke Energy - MyLearning Courses and Due Dates

:large_blue_diamond: About MyLearning To be eligible to handle calls at Duke Energy, you are client-required to complete a series of critical training courses. These include topics such as data protection, electricity…

2 April 8, 2024
Sale Metric Definitions 1 March 1, 2024
Nike Chat R3 Session Library 1 February 29, 2024
Nike Voice R3 Session Library 1 February 29, 2024
Gladly Update: Connecting order and Contact Data 3 February 28, 2024
Reading a Duke Energy Bill 1 February 28, 2024
Communication Avenues 142 April 12, 2024
PNG - High Bill Job Aid 2024! 2/21/2024 1 February 21, 2024
Lunch & Learn: February 2024 - Networking Strategies for Business Growth: Expand your Horizons - Video 246 April 5, 2024
Shiftboard Scheduling Reference Guide 157 April 12, 2024
Ohio PNM - State System Access Guide 1 February 19, 2024
Allowing Location in your default browser 3 February 16, 2024
Wrap Time Expectations 1 February 15, 2024
AmeriHealth Tier 1 Model Resource Guide

Hey AmeriHealth Nation, Attached is the Tier 1 Model resource guide that Tier 1 Agents will need to reference as they handle calls. Please read through the information and let us know if you have any questions via an LS…

8 April 16, 2024