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Nike S2S Chat LON Resources - Table of Contents

Client Requirements & FAQs Nike Program Requirements Nike FAQ’s Week 1 Systems Setup Nike SRW Download, Install & Login VIDEO: How to Install, Download and Launch Nike’s Secure Remote Worker (SRW) System Credent…

1 October 2, 2023
About the Nike Chat Certification category 1 April 4, 2022
Nike SRW Download, Install, and Login 2 April 17, 2024
Suggested AKB Articles to Favorite in SwooshDesk 2024 1 April 8, 2024
2024 Gear Up-Spring Sports 1 March 20, 2024
Nike Chat/Unified Call Flow 1 September 29, 2023
Shiftboard Reference Guide 1 October 27, 2023
Nike Genesys Resource Guide 1 October 27, 2023
VIDEO: How to Install, Download and Launch Nike's Secure Remote Worker (SRW) 1 October 23, 2023
Nike Chat Practice: Swoosh Desk Staging 1 October 17, 2023
Nike Program Requirements 1 October 2, 2023
Nike FAQ's 1 October 2, 2023
System Credentials Login Worksheet 1 September 29, 2023
Nike Password Creation June 2023 1 September 29, 2023
Agent Help Desk Information 1 September 29, 2023
Zoom Resource Guide 1 September 29, 2023
Nike Consumer Connection Scorecard 1 September 29, 2023
Creating a Consumer Profile Guide 1 September 29, 2023
VIDEO: Creating Cases in SwooshDesk 1 September 29, 2023
Parent/Child Step Action Chart 1 September 29, 2023
VIDEO: Parent/Child Case Documentation 1 September 29, 2023
Slack Reference Guide and Nike Slack Channels 1 September 29, 2023
Case Comments, Slack & Coach Assist Templates 1 September 29, 2023
Openforce Invoicing Guide 1 September 29, 2023
Nike Zoom Backgrounds 1 September 29, 2023
Updating Headsets/Screen Settings in VmWare/Dizzion 1 September 29, 2023
Nike Genesys: Blank Screen Issue Fix 1 September 29, 2023
Agent Help Desk Information 1 September 29, 2023