Resources   Bath & Body Works


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BBW Hours Of Operation Update

Hello BBW Nation, This information has been communicated to all BBW agents: Effective March 3rd, 2024, BBW will be revising their Phone Assistance hours. The new hours of operation for the Bath and Body Works Customer…

1 March 19, 2024
BBW Nesting - What To Expect!

Hello BBW Agents, Welcome to BBW. As you embark on your journey either as a new Liveops agent or with the BBW Client, we’ve compiled insights and tips that many agents have found beneficial. Post-Nesting Phase Guidance…

1 September 5, 2023
"BEST At" Videos and PDFs

Hello BBW Nation, Did you miss the BEST sessions? Here are the PDFS and Videos so that your business can also go over what was covered in the BEST sessions! BEST at On Call Chat BEST at #bbw_oncall_chat.pdf (500.4 KB…

3 December 31, 2023
Tier 2 Town Halls

BBW Tier 2 Agents Only! Must get the Password in Tier 2 Reference Slack Channel: Pinned! The following videos have been changed to Password protected

Ritas' Town HallsRita Hosted Tier 2 Town Hall 2/6/24 Rita’s Tie…

3 January 12, 2024
BBW: Customer Insights - Why the VOC is Important!

The Bath and Body Works Client is depending on your business to tell the story of why the customer called in. This is crucial to telling the customer’s story and capturing the initial reason for why the phone was picked …

3 January 30, 2024
Monthly Metrics PDFS (Updated 4/11/24)

Hello Everyone, Please use your Business REP ID to find your Metrics on these PDFS. Your Rep ID was sent to your business after you completed the Nesting Requirements in the email for Mini Nation Lead Do Not Share you…

3 July 6, 2023
BBW Agent Quality Assurance Metrics Resource Post!

Hello BBW! BBW Mandated Monthly KPI is 80% or Above for QA.

QA Metrics Information From the BBW Client*Nov 2023 Quality Questions Agent.pdf (203.2 KB) Quality tips.pdf (184.5 KB)
QA Interaction Manager**Verifica…

1 February 28, 2023
BBW Metrics Resource-KPI

Hello BBW Agents, Below you will find the Bath & Body Works Client Mandated Program Metrics for 2024. You can also download the below PDF to keep for your resources. If your business chooses to provide services for Bat…

10 November 5, 2023
About the Bath & Body Works category 1 January 5, 2021
Gingham Gateway and Gingham Search 1 April 18, 2024
QA Question Feedback from the Client! 1 April 4, 2024
Upcoming Five9 Softphone Update – Action Required 1 March 6, 2024
Approval Limits and Research Video! 1 February 3, 2024
AHT - Average Handle Time Helps 2 January 30, 2024
Max Exceeds Error - Ways to Fix. 2 January 30, 2024
BBW System Use 1 December 30, 2023
2024 Openforce Pay Schedule 2 December 7, 2023
Enhanced BBW Metrics, Metrics Overview! 1 November 8, 2023
BBW SLACK ICONS for Metrics!!!! 1 October 20, 2023
BBW, Loyalty Terms and Conditions part 3 and 4!!! 1 October 14, 2023
New Tier 2 Expectations! 1 October 10, 2023
Login and Password Reminders! 1 October 8, 2023
Five 9 Tier 2 Transfer Etiquette and Steps 1 October 1, 2023
OOBO Information Post 1 August 22, 2023
LARGE APPROVAL REQUEST REMINDERS 1 August 8, 2023
Chris' Open Office Collection! 1 August 4, 2023
Difficult Customer Resources 3 September 23, 2023
SPC Best Practices Resource 1 July 13, 2023
Okta Verify Troubleshooting Guide 1 May 5, 2023
Instructions on How to Enroll in Okta Verify 27 June 9, 2023