Resources   Bath & Body Works

Hello BBW Nation, This information has been communicated to all BBW agents: Effective March 3rd, 2024, BBW will be revising their Phone Assistance hours. The new hours of operation for the Bath and Body Works Customer…

Hello BBW Agents, Welcome to BBW. As you embark on your journey either as a new Liveops agent or with the BBW Client, we’ve compiled insights and tips that many agents have found beneficial. Post-Nesting Phase Guidance…

Hello BBW Nation, Did you miss the BEST sessions? Here are the PDFS and Videos so that your business can also go over what was covered in the BEST sessions! BEST at On Call Chat BEST at #bbw_oncall_chat.pdf (500.4 KB…

BBW Tier 2 Agents Only! Must get the Password in Tier 2 Reference Slack Channel: Pinned! The following videos have been changed to Password protected

The Bath and Body Works Client is depending on your business to tell the story of why the customer called in. This is crucial to telling the customer’s story and capturing the initial reason for why the phone was picked …

Hello Everyone, Please use your Business REP ID to find your Metrics on these PDFS. Your Rep ID was sent to your business after you completed the Nesting Requirements in the email for Mini Nation Lead Do Not Share you…

Hello BBW! BBW Mandated Monthly KPI is 80% or Above for QA.

Hello BBW Agents, Below you will find the Bath & Body Works Client Mandated Program Metrics for 2024. You can also download the below PDF to keep for your resources. If your business chooses to provide services for Bat…