Resources
| Topic | Replies | Activity |
|---|---|---|
| Secure Remote Worker Installation Steps | 1 | 14 March 2024 |
| Call Examples | 2 | 24 April 2024 |
| Duke Energy - Helpful Words & Phrases! 3.12.2024 | 1 | 12 March 2024 |
| Duke Desktop Passwords | 1 | 11 March 2024 |
| Teladoc Health Webcam Backgrounds | 1 | 11 March 2024 |
| Teladoc Health Certification Schedule | 1 | 11 March 2024 |
| Mock Call Prep Guide | 1 | 9 March 2024 |
|
eLearning Checklist
Dive into your certification with ease! This job aid is your go-to resource for staying on track with eLearning content, ensuring you don’t miss a beat. :arrow_lower_right: Download your copy today and take control of y… |
1 | 7 March 2024 |
| Upcoming Five9 Softphone Update – Action Required | 1 | 6 March 2024 |
| Correct Use of Prank/No Answer Category | 3 | 15 March 2024 |
| Open Office 3.6.24 | 1 | 6 March 2024 |
| Path to Green | 1 | 6 March 2024 |
| Quick-Hit Sales Videos Library | 2 | 6 March 2024 |
| Intuit Onboarding Schedule 20240311 | 120 | 27 March 2024 |
|
Duke Energy - MyLearning Courses and Due Dates
:large_blue_diamond: About MyLearning To be eligible to handle calls at Duke Energy, you are client-required to complete a series of critical training courses. These include topics such as data protection, electricity… |
2 | 8 April 2024 |
| Sale Metric Definitions | 1 | 1 March 2024 |
| Nike Chat R3 Session Library | 1 | 29 February 2024 |
| Nike Voice R3 Session Library | 1 | 29 February 2024 |
| Gladly Update: Connecting order and Contact Data | 3 | 28 February 2024 |
| Reading a Duke Energy Bill | 1 | 28 February 2024 |
| Communication Avenues | 235 | 10 May 2024 |
| PNG - High Bill Job Aid 2024! 2/21/2024 | 1 | 21 February 2024 |
| Lunch & Learn: February 2024 - Networking Strategies for Business Growth: Expand your Horizons - Video | 247 | 4 May 2024 |
| Shiftboard Scheduling Reference Guide | 167 | 10 May 2024 |
| Ohio PNM - State System Access Guide | 1 | 19 February 2024 |
| Allowing Location in your default browser | 3 | 16 February 2024 |
| Wrap Time Expectations | 1 | 15 February 2024 |
|
AmeriHealth Tier 1 Model Resource Guide
Hey AmeriHealth Nation, Attached is the Tier 1 Model resource guide that Tier 1 Agents will need to reference as they handle calls. Please read through the information and let us know if you have any questions via an LS… |
8 | 16 April 2024 |
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Open Office Hours are AVAILABLE! New Times As of 2/20/24
Open Office Hours are now being held on a bi weekly basis! Does my business need to attend? Open office hours is held for business that need additional assistance, or questions answered that assist them with continui… |
2 | 15 February 2024 |
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Agent Touch Base Sessions New Times as of 2/27/24
In an effort to accommodate all Independent Businesses’, we are replacing Mini-Nation meetings with Team Touch base meetings that will be scheduled 2 times bi-weekly.
The sessions will be:
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4 | 25 April 2024 |