Resources AmeriHealth

Topic	Replies	Activity
AmeriHealth Tier 1 Model Resource Guide Hey AmeriHealth Nation, Attached is the Tier 1 Model resource guide that Tier 1 Agents will need to reference as they handle calls. Please read through the information and let us know if you have any questions via an LS…	8	16 April 2024
Helpful Flyers Agents Answering Questions AmeriHealth Employee Calls AmeriHealth Heroes Early Release Authorized for OH LOB 7700 BIN and PCN Book A 1:1 with ARA Team Call Volume ! Checking Status of PA State Access Client Contact Guidel…	8	16 April 2024
Quality Assurance Resources Hey AmeriHealth Nation, QA Scorecard: QA Scorecard Audit Feedback Form Agent Audit Feedback Form July 2023.pdf (271.2 KB) Audit Results Explanation AH Agent Audit Results Explanation June 2023.pdf (121.6 KB) AmeriHealth …	14	20 October 2023
AHC Agent Video Library Please review the following videos for additional education value. • How to Check Your To Do List in EXP MACESS -https://vimeo.com/794296927/36cbc4e52a • PCP Change - https://vimeo.com/794296821/b588382c56 • How to se…	8	14 October 2023
Quality Assurance Session Recordings Hey AmeriHealth Nation, Why Attend Sessions? Below are the recordings of the Quality Assurance Sessions. Click the arrow to open the video link you would like to review: AmeriHealth In-Depth Account Verification Sessio…	1	31 May 2023
About the AmeriHealth category	1	12 September 2022
State System Guides	1	15 November 2023
Online Help Guides	8	9 March 2024
AmeriHealth - Avaya Callback Guide	17	9 March 2024
Ohio PNM - State System Access Guide	1	19 February 2024
Accurate Information	1	26 January 2024
Agent Facing video for Citrix Multiple Screen setup	6	18 December 2023
AmeriHealth Word Search- Test your Knowledge	16	17 December 2023
Resource Guide for Common Call Types	5	20 November 2023
Client Systems: What are they used for	2	18 November 2023
AmeriHealth North Carolina Online Help Scavenger Hunt activity	1	26 October 2023
AmeriHealth NC practice members accounts	1	26 October 2023
Best Practices Talk Time	3	13 October 2023
AmeriHealth Crisis Call Procedure 9.18.23	4	9 October 2023
AmeriHealth Caritas / LiveOps: Program Metrics	5	6 October 2023
Non-Production IAD Practice Accounts	2	5 October 2023
Adoptive Parents (ECIS)	3	13 September 2023
Verifying head of household 7700 OH	3	13 September 2023
Agent Sessions	2	8 September 2023
Avaya Logout Procedures	2	7 September 2023
Client Update - Verifying a Members/Participants Eligibility in Ecis (PA state system) 100/500/7200	1	5 September 2023
Agent Soft Skill Resources	2	18 August 2023
How to Pull Up Member in EXP Macess	2	18 August 2023
Commits/Invoices SOP	2	18 August 2023
How To: Request PA State eCIS Access	1	16 August 2023