Resources   AmeriHealth


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AmeriHealth Tier 1 Model Resource Guide

Hey AmeriHealth Nation, Attached is the Tier 1 Model resource guide that Tier 1 Agents will need to reference as they handle calls. Please read through the information and let us know if you have any questions via an LS…

8 April 16, 2024
Helpful Flyers

Agents Answering Questions
AmeriHealth Employee Calls
AmeriHealth Heroes Early Release
Authorized for OH LOB 7700
BIN and PCN
Book A 1:1 with ARA Team
Call Volume!
Checking Status of PA State Access
Client Contact Guidel…

8 April 16, 2024
Quality Assurance Resources

Hey AmeriHealth Nation, QA Scorecard:

QA Scorecard Audit Feedback FormAgent Audit Feedback Form July 2023.pdf (271.2 KB)
Audit Results ExplanationAH Agent Audit Results Explanation June 2023.pdf (121.6 KB)
AmeriHealth …

14 October 20, 2023
AHC Agent Video Library

Please review the following videos for additional education value. • How to Check Your To Do List in EXP MACESS -https://vimeo.com/794296927/36cbc4e52a • PCP Change - https://vimeo.com/794296821/b588382c56 • How to se…

8 October 14, 2023
Quality Assurance Session Recordings

Hey AmeriHealth Nation,

Why Attend Sessions?
Below are the recordings of the Quality Assurance Sessions. Click the arrow to open the video link you would like to review:
AmeriHealth In-Depth Account Verification Sessio…

1 May 31, 2023
About the AmeriHealth category 1 September 12, 2022
State System Guides 1 November 15, 2023
Online Help Guides 8 March 9, 2024
AmeriHealth - Avaya Callback Guide 17 March 9, 2024
Ohio PNM - State System Access Guide 1 February 19, 2024
Accurate Information 1 January 26, 2024
Agent Facing video for Citrix Multiple Screen setup 6 December 18, 2023
AmeriHealth Word Search- Test your Knowledge 16 December 17, 2023
Resource Guide for Common Call Types 5 November 20, 2023
Client Systems: What are they used for 2 November 18, 2023
AmeriHealth North Carolina Online Help Scavenger Hunt activity 1 October 26, 2023
AmeriHealth NC practice members accounts 1 October 26, 2023
Best Practices Talk Time 3 October 13, 2023
AmeriHealth Crisis Call Procedure 9.18.23 4 October 9, 2023
AmeriHealth Caritas / LiveOps: Program Metrics 5 October 6, 2023
Non-Production IAD Practice Accounts 2 October 5, 2023
Adoptive Parents (ECIS) 3 September 13, 2023
Verifying head of household 7700 OH 3 September 13, 2023
Agent Sessions 2 September 8, 2023
Avaya Logout Procedures 2 September 7, 2023
Client Update - Verifying a Members/Participants Eligibility in Ecis (PA state system) 100/500/7200 1 September 5, 2023
Agent Soft Skill Resources 2 August 18, 2023
How to Pull Up Member in EXP Macess 2 August 18, 2023
Commits/Invoices SOP 2 August 18, 2023
How To: Request PA State eCIS Access 1 August 16, 2023