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Amerihealth Eligibility Guide
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1
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16 August 2023
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Best Practices Average Handle Time
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3
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6 August 2023
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Mini Nation Presentation- 5/1
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3
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18 July 2023
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Client Requirement - PA State Eligibility 6.22.23
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3
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11 July 2023
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Best Practice After Call Work
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2
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10 July 2023
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Documenting in IAD & EXP MACESS Presentation- 2/1/23
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2
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3 July 2023
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How to Check Eligibility in PA State System
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1
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26 June 2023
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Avaya OneX Set-up and Log-in
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1
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21 June 2023
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Mini Nation Presentation- 5/22
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1
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9 June 2023
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Mini Nation Presentation- 5/15
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1
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9 June 2023
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Mini Nation Presentation- 5/8
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1
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9 June 2023
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Greeting, Verification, and Closing Presentation
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5
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8 June 2023
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Information regarding LOB 7200
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11
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7 June 2023
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Member Complaints
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3
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20 March 2023
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EXP Macess to list and Demand Draw
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3
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20 March 2023
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Important Information about Ohio
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1
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9 March 2023
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Show me the Money Report week 2.27-3.5
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1
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6 March 2023
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Best Practices Commit Adherence
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1
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1 March 2023
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Best Practices Hold Time
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1
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1 March 2023
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Searching EXP MACESS Presentation- 2/2/23
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2
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4 February 2023
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Differences of States regarding Grievances / Complaints / Appeals
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1
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27 January 2023
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Greeting, Nesting, and Closing Presentation- 1/26/23
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1
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27 January 2023
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PCP Change Nesting Presentation- 1/25/23
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1
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26 January 2023
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AmeriHealth Ohio Certification Activities
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1
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25 January 2023
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Mini Nation Meeting 1/11: Agent Scorecard, Supervisor Request, Urgent TPL Request
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2
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20 January 2023
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Mini Nation Meeting: 1/18/23 (Searching EXP Macess)
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2
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20 January 2023
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AmeriHealth Caritas/LiveOps: Program Metrics
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1
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11 January 2023
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AmeriHealth Agent Session Schedules 2022-2023
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1
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28 December 2022
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Updated Member Call Flow Guide
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2
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19 December 2022
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Client Expectation: Clear To-Do List Procedure
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2
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16 December 2022
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