Resources   Direct Response


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Open Office Hours are AVAILABLE! New Times As of 2/20/24

Open Office Hours are now being held on a bi weekly basis! Does my business need to attend? Open office hours is held for business that need additional assistance, or questions answered that assist them with continui…

2 February 15, 2024
Agent Touch Base Sessions New Times as of 2/27/24

In an effort to accommodate all Independent Businesses’, we are replacing Mini-Nation meetings with Team Touch base meetings that will be scheduled 2 times bi-weekly. The sessions will be:

Tuesday SessionsDate Time Mic…

3 March 19, 2024
Direct Response Calendar

Greetings LiveOps Nation: We look forward to our sessions each week. We have added a Monthly Calendar for your Agent Business. We will update this for you, as needed each week. Links to these sessions will be found…

11 December 28, 2023
Phone Panel - Troubleshooting Guide

The Phone Panel Troubleshooting Guide will help your business to resolve most issues with the Phone Panel! Please note: For Agents using the WebRTC Phone panel, please visit the Serenova WebRTC Phone Panel User Guide. …

3 October 19, 2023
Direct Response Elite Line Information

For information about the Direct Response Elite lines, please click the corresponding arrows for additional details.

What is a Direct Response Elite Line?Direct Response Elite line groups allow strong performing indepen…

26 March 26, 2022
About the Direct Response category 1 January 5, 2021
Openforce Invoice & Pay Schedule for 2024 1 December 21, 2023
Appropriate Use of Slack 1 November 27, 2023
Sample Call Library Resources 3 December 4, 2023
Customer Service Session (CSS) Videos 1 November 3, 2023
New Updates For American Red Cross Donation Calls. 33 February 13, 2024
Micro Touch Titanium Head Shaver 20 November 7, 2023
American Red Cross Call Process Document and Updated Script Info Updated 10/19/23 21 November 15, 2023
Bullseye Pro Product Review 29 November 23, 2023
Piezano Product Review 27 November 27, 2023
Okta Verify Troubleshooting Guide 2 May 26, 2023
Self-Guided Troubleshooting Guide For Agents 3 November 16, 2023
Aptiva Medical Commercial 1 April 12, 2023
Audien Hearing Sample Calls 12 January 15, 2024
Comfort Medical Sample Calls 2 October 30, 2023
Direct Response Transcription Expectations 83 October 30, 2023
Direct Response Commit Forgiveness Tracker 76 March 14, 2024
Microsoft Teams Overview 29 May 27, 2023
Direct Response Performance Expectations 164 April 18, 2024
Direct Response Communication Methods 5 October 19, 2023
Direct Response - Meet the Team 2 March 3, 2022
Direct Response Independent Agent Best Practices 1 August 19, 2021
Direct Response Certification and Call Type FAQs 16 August 12, 2022
Direct Response: Common Liveops Support Questions and Answers 4 August 28, 2021
Direct Response Performance FAQs 2 October 18, 2023