Resources   Duke Energy Certification


Topic Replies Activity
Duke Energy SAP 4/8/24 Onboarding Schedule

Please click the link below to download the Onboarding Schedule for Duke Energy SAP Certification and Nesting. Duke SAP 20240408 Onboarding Schedule.pdf (199.7 KB)

1 March 29, 2024
Duke Energy SAP Session Recordings 4/8/24

Please use the following links to review the live session recordings from previous days. Client Login Session: Click Here! Day 1: Click Here! Day 2: Click Here! Day 3: Click Here! Day 4: Click Here! Day 5: Click He…

1 March 29, 2024
eLearning Checklist

Dive into your certification with ease! This job aid is your go-to resource for staying on track with eLearning content, ensuring you don’t miss a beat. :arrow_lower_right: Download your copy today and take control of y…

1 March 7, 2024
Duke Energy - MyLearning Courses and Due Dates

:large_blue_diamond: About MyLearning To be eligible to handle calls at Duke Energy, you are client-required to complete a series of critical training courses. These include topics such as data protection, electricity…

2 April 8, 2024
Duke SAP - $300 Nesting Incentive

Click the link below to see the Nesting Incentive for the 3/11/24 Onboarding. Duke - SAP - Class 15 SAP $300 Certification incentive Updated with RS.pdf (163.4 KB)

1 June 29, 2023
Duke Energy Call Flow: A Guide in 10 Steps

About this Job Aid This job aid provides a detailed guide on how the general flow of your interactions should happen. This call flow job aid an essential instrument for structuring inbound customer calls, boosting effici…

1 May 30, 2023
About the Duke Energy Certification category 1 January 5, 2021
Text Customers with the Contact Center Messaging Tool 1 April 18, 2024
Duke Energy - Residential Solutions; Special Request Steps! 1 March 15, 2024
Call Examples 1 March 12, 2024
Duke Desktop Passwords 1 March 11, 2024
Reading a Duke Energy Bill 1 February 28, 2024
Understanding The Source 1 January 17, 2024
Duke Energy - Regions 1 October 27, 2023
Duke Avaya + Interaction Center Setup and Login 2 October 23, 2023
Duke Energy - Tech Install Guide 1 August 16, 2023
Preparing for Mock Calls 5 December 10, 2023
Practice with the C4C Training Environment 1 August 3, 2023
Top Call Drivers - How to Practice (WIP) 2 October 25, 2023
Duke Energy - Universal Directory (Transfers) 1 July 25, 2023
Duke Energy SAP Change Default Browser to Edge 1 July 25, 2023
Duke Energy - Escalation Process 1 July 25, 2023
Duke Certification eLearning Status 1 July 20, 2023
Installment Plans, Due Date Extension, Deferred Disconnection, and Dunning Process 1 July 19, 2023
Residential Solutions - Perfect Call Example 1 July 18, 2023
Duke Energy - Interaction Records / Account Notes 1 July 16, 2023
Outage Call Entry - Practice Environment 1 July 14, 2023
Duke Energy - Residential Solutions Walk Through Video! 1 June 5, 2023
Duke Energy: Power Outage Call Flow 1 June 5, 2023
Duke SAP Mock Calls Training Credentials 1 May 22, 2023