Resources   Duke Energy Certification


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Duke Energy SAP 4/8/24 Onboarding Schedule

Please click the link below to download the Onboarding Schedule for Duke Energy SAP Certification and Nesting. Duke SAP 20240408 Onboarding Schedule.pdf (199.7 KB)

1 29 March 2024
Duke Energy SAP Session Recordings 4/8/24

Please use the following links to review the live session recordings from previous days. Client Login Session: Click Here! Day 1: Click Here! Day 2: Click Here! Day 3: Click Here! Day 4: Click Here! Day 5: Click He…

1 29 March 2024
eLearning Checklist

Dive into your certification with ease! This job aid is your go-to resource for staying on track with eLearning content, ensuring you don’t miss a beat. :arrow_lower_right: Download your copy today and take control of y…

1 7 March 2024
Duke Energy - MyLearning Courses and Due Dates

:large_blue_diamond: About MyLearning To be eligible to handle calls at Duke Energy, you are client-required to complete a series of critical training courses. These include topics such as data protection, electricity…

2 8 April 2024
Duke SAP - $300 Nesting Incentive

Click the link below to see the Nesting Incentive for the 3/11/24 Onboarding. Duke - SAP - Class 15 SAP $300 Certification incentive Updated with RS.pdf (163.4 KB)

1 29 June 2023
Duke Energy Call Flow: A Guide in 10 Steps

About this Job Aid This job aid provides a detailed guide on how the general flow of your interactions should happen. This call flow job aid an essential instrument for structuring inbound customer calls, boosting effici…

1 30 May 2023
About the Duke Energy Certification category 1 5 January 2021
Text Customers with the Contact Center Messaging Tool 2 22 April 2024
Duke Energy - Residential Solutions; Special Request Steps! 2 26 April 2024
Call Examples 2 24 April 2024
Duke Desktop Passwords 1 11 March 2024
Reading a Duke Energy Bill 1 28 February 2024
Understanding The Source 1 17 January 2024
Duke Energy - Regions 1 27 October 2023
Duke Avaya + Interaction Center Setup and Login 2 23 October 2023
Duke Energy - Tech Install Guide 1 16 August 2023
Preparing for Mock Calls 5 10 December 2023
Practice with the C4C Training Environment 1 3 August 2023
Top Call Drivers - How to Practice (WIP) 2 25 October 2023
Duke Energy - Universal Directory (Transfers) 1 25 July 2023
Duke Energy SAP Change Default Browser to Edge 1 25 July 2023
Duke Energy - Escalation Process 1 25 July 2023
Duke Certification eLearning Status 1 20 July 2023
Installment Plans, Due Date Extension, Deferred Disconnection, and Dunning Process 1 19 July 2023
Residential Solutions - Perfect Call Example 1 18 July 2023
Duke Energy - Interaction Records / Account Notes 1 16 July 2023
Outage Call Entry - Practice Environment 1 14 July 2023
Duke Energy - Residential Solutions Walk Through Video! 1 5 June 2023
Duke Energy: Power Outage Call Flow 1 5 June 2023
Duke SAP Mock Calls Training Credentials 1 22 May 2023