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Duke Energy - Assistance Agency Lookup Tool
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2
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26 May 2023
|
|
How to Handle Payment Calls
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1
|
9 May 2023
|
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Duke SAP C4C List of Facets Available by View (Premise, Contract, Customer)
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5
|
30 October 2023
|
|
Duke Energy: Getting Ready for Calls Resources
|
2
|
28 August 2023
|
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How to Handle Service Installation (SI) and Business & Industry (BI) Calls
|
1
|
5 April 2023
|
|
Duke Energy - ACE Auditor Guidelines
|
1
|
4 April 2023
|
|
Duke Energy - SpeedPay Changes effective April 1, 2023
|
1
|
31 March 2023
|
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Duke Energy - Caller Verification
|
1
|
31 March 2023
|
|
Duke Energy - Max Impact Job Aid
|
1
|
21 February 2023
|
|
Duke Energy - Interaction Records How To
|
4
|
7 July 2023
|
|
Duke SAP Handling & Transferring Calls
|
1
|
21 October 2022
|
|
Duke SAP Billing Agent Call Types
|
2
|
7 July 2023
|
|
Duke Energy - Residential Solutions Resources
|
4
|
28 August 2023
|
|
Duke SAP Desktop Setup for First Calls
|
1
|
2 May 2022
|
|
Openforce Enrollment Guide
|
1
|
2 May 2022
|
|
Duke Energy Setting Up your Desktop for Success
|
1
|
29 April 2022
|
|
Slack Reference Guide
|
5
|
28 April 2022
|
|
Shiftboard Reference Guide
|
2
|
28 April 2022
|
|
Duke SAP Residential Solutions
|
1
|
25 April 2022
|
|
Duke SAP LXP eLearning Challenges
|
6
|
14 July 2023
|
|
Duke SAP Password Reset How to Guide
|
1
|
21 April 2022
|
|
Duke SAP Searching in C4C
|
1
|
20 April 2022
|
|
Duke SAP DEP-OCE-CCO Job Aid
|
1
|
20 April 2022
|
|
Duke SAP DEMW-OCE-CCO Job Aid
|
1
|
20 April 2022
|
|
Duke SAP DEF-OCE-CCO Job Aid
|
1
|
20 April 2022
|
|
Duke SAP DEC-OCE-CCO Job Aid
|
1
|
20 April 2022
|
|
Duke SAP DEC - Outage Call/Service Order/Work Order
|
1
|
20 April 2022
|
|
Duke SAP Outage Call Entry
|
1
|
20 April 2022
|
|
Duke Proactive Communications
|
1
|
19 April 2022
|
|
Duke SAP Ping It Application
|
2
|
19 April 2022
|
