Resources   Piedmont Natural Gas


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PNG - Agent Card Assist Process (Video) 10/18/2023

View this video to understand the process of processing a new credit card payment using Speedpay. Keep an eye on the on-screen annotations that clarify the actions being taken by the agent. …

6 January 31, 2024
PNG - Auditor Guide eaSe Format Effective 5/9/2023

Updated with Clarifications 5/9/2023 Clarifications in Blue: PNG Auditor Guide Approved Comments eaSe Format 5.9.2023.pdf (138.1 KB)

1 March 28, 2023
PNG - Program Metrics & Quality Standards Expectations & Requirements 9/9/2022

PNG PROGRAM QUALITY STANDARDS & EXPECTIONS If you choose to provide services for PNG , the client program metrics are as follows: :pushpin: Note: Although Aux or Not Ready is unpaid, PNG Client Requirement is <5% A…

4 February 16, 2024
About the Piedmont Natural Gas category 1 January 5, 2021
PNG - High Bill Job Aid 2024! 2/21/2024 1 February 21, 2024
PNG - Refund Check Request for Overpayment 11/21/2023 2 November 21, 2023
Cycle of Operations 2 November 29, 2023
PNG - Blue Screens, Setting Up Desktop! 10/31/2023 1 October 31, 2023
PNG - Zero Tolerance for Not Check for Credit Worthiness for HPP! 9/11/2023 1 September 11, 2023
PNG - Light-Up Season 2 October 2, 2023
PNG - Tech Install Guide 6 December 28, 2023
PNG: Cisco Finesse Job Aid 1 August 16, 2023
PNG - Long Calls Monitored and Audited! 8/2/2023 1 August 2, 2023
PNG - HPP Actions to Reinforce! Updated 6/7/2023 1 June 7, 2023
PNG - 01-10: Deposit Information - 5/30/2023 1 May 30, 2023
PNG - UTT (Universe Technical Translation) with Job aid 5.16.2023 1 May 16, 2023
PNG - Updating Citrix Step Doc 5.8.2023 1 May 8, 2023
PNG - HPP Enhancements! 5/5/2023 Effective Immediately! Long Version 4 February 23, 2024
PNG - How to Explain EPP to Our Customers Video 4.27.2023 5 May 10, 2023
PNG - Don't Be My Cousin Vinny! 4/25/2023 1 April 25, 2023
PNG - New Language Line Process Effective 04/03/2023 4 February 22, 2024
PNG - HPP Expansion Product Chart & Details 1/19/2023 1 January 19, 2023
PNG - HPP Expansion Jobaid 1/23/2023 1 January 19, 2023
PNG - HPP Appliance Repair Essential & Appliance Repair Premium 1/19/2023 1 January 19, 2023
PNG - HPP Heating Repair Essential and Heating & Cooling Repair 1/19/2023 1 January 19, 2023
PNG - HPP Home Wiring Essentials & Premium 1/19/2023 1 January 19, 2023
PNG - HPP Surge Coverage & Grounding Enhanced and Premium 1/19/2023 1 January 19, 2023
PNG - HPP Water Line Premium & Sewer Line Repair Premium 1/19/2023 1 January 19, 2023
PNG - HPP Water Heater Premium Script 1/19/2023 1 January 19, 2023
PNG - HPP Water Heater Essentials Script 1/19/2023 1 January 19, 2023