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PNG - Agent Card Assist Process (Video) 10/18/2023
View this video to understand the process of processing a new credit card payment using Speedpay.
Keep an eye on the on-screen annotations that clarify the actions being taken by the
agent.
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6
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31 January 2024
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PNG - Auditor Guide eaSe Format Effective 5/9/2023
Updated with Clarifications 5/9/2023
Clarifications in Blue:
PNG Auditor Guide Approved Comments eaSe Format 5.9.2023.pdf (138.1 KB)
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1
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28 March 2023
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PNG - Program Metrics & Quality Standards Expectations & Requirements 9/9/2022
PNG PROGRAM QUALITY STANDARDS & EXPECTIONS
If you choose to provide services for PNG , the client program metrics are as follows:
:pushpin: Note: Although Aux or Not Ready is unpaid, PNG Client Requirement is <5% A…
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4
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16 February 2024
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About the Piedmont Natural Gas category
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1
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5 January 2021
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PNG - High Bill Job Aid 2024! 2/21/2024
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1
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21 February 2024
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PNG - Refund Check Request for Overpayment 11/21/2023
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2
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21 November 2023
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Cycle of Operations
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2
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29 November 2023
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PNG - Blue Screens, Setting Up Desktop! 10/31/2023
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1
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31 October 2023
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PNG - Zero Tolerance for Not Check for Credit Worthiness for HPP! 9/11/2023
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1
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11 September 2023
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PNG - Light-Up Season
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2
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2 October 2023
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PNG - Tech Install Guide
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6
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28 December 2023
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PNG: Cisco Finesse Job Aid
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1
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16 August 2023
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PNG - Long Calls Monitored and Audited! 8/2/2023
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1
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2 August 2023
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PNG - HPP Actions to Reinforce! Updated 6/7/2023
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1
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7 June 2023
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PNG - 01-10: Deposit Information - 5/30/2023
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1
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30 May 2023
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PNG - UTT (Universe Technical Translation) with Job aid 5.16.2023
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1
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16 May 2023
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PNG - Updating Citrix Step Doc 5.8.2023
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1
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8 May 2023
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PNG - HPP Enhancements! 5/5/2023 Effective Immediately! Long Version
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4
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23 February 2024
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PNG - How to Explain EPP to Our Customers Video 4.27.2023
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5
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10 May 2023
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PNG - Don't Be My Cousin Vinny! 4/25/2023
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1
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25 April 2023
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PNG - New Language Line Process Effective 04/03/2023
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4
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22 February 2024
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PNG - HPP Expansion Product Chart & Details 1/19/2023
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1
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19 January 2023
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PNG - HPP Expansion Jobaid 1/23/2023
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1
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19 January 2023
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PNG - HPP Appliance Repair Essential & Appliance Repair Premium 1/19/2023
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1
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19 January 2023
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PNG - HPP Heating Repair Essential and Heating & Cooling Repair 1/19/2023
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1
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19 January 2023
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PNG - HPP Home Wiring Essentials & Premium 1/19/2023
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1
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19 January 2023
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PNG - HPP Surge Coverage & Grounding Enhanced and Premium 1/19/2023
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1
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19 January 2023
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PNG - HPP Water Line Premium & Sewer Line Repair Premium 1/19/2023
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1
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19 January 2023
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PNG - HPP Water Heater Premium Script 1/19/2023
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1
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19 January 2023
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PNG - HPP Water Heater Essentials Script 1/19/2023
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1
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19 January 2023
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