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20240401 Certification Session Recordings

Day 1 - Click Here Day 2 - Click Here Day 3 - Click Here Day 4 - Click Here Day 5 - Click Here Day 6 - Click Here Day 7 - Project 1 - No Recording Day 8 - Click Here Day 9 - Click Here Day 10 - Project 2 - No Re…

1 March 21, 2024
TruStage 4/1/2024 Onboarding Schedule

ART Trustage 20240401 Onboarding Schedule.pdf (216.7 KB)

1 March 21, 2024
Salesforce Practice Login Credentials

Because several agents are using test Salesforce accounts, there are multiple logins. Only one agent can use a test account username at a time. If the first username does not work when trying to log in, **move to the nex…

1 January 4, 2022
About the TruStage Certification category 1 January 5, 2021
Life Insurance Product Call Steps 1 April 10, 2024
How to Create a Member in the Salesforce Sandbox 1 April 5, 2024
You’re The Expert Agent- 4/1/2024-Certification 1 January 5, 2024
Voice Signature Process Handout 1 March 28, 2022
VSig Mock Call Video 1 March 25, 2022
TruStage Veteran Agent Call Library 1 March 18, 2022
Tips for a Successful Mock Call 1 January 14, 2022
VSIG Activity 2 October 2, 2023
TruStage Auditor Guide 3 October 2, 2023
You’re The Expert Agent Templates 1 January 4, 2022
TruStage QA Checklists 2 October 2, 2023
TruStage - Logging in to InContact through OKTA and the CXOne tile 3 October 2, 2023
TruStage NICE Voice Signature Process Guide 3 October 2, 2023
Practice Scenarios and Rebuttals 2 October 2, 2023