|
PNG Credential Tracking Sheet
Please use this attached PDF to print a sheet to help you keep track of what logins and passwords are used where.
PNG Credential Tracking Worksheet rev.pdf (66.7 KB)
|
1
|
2 February 2024
|
|
About the Piedmont Natural Gas Certification category
|
1
|
5 January 2021
|
|
Sales Lead / Gas Advantage Portal
|
1
|
3 January 2024
|
|
Guide: Getting Ready for Billing Mock Calls
|
3
|
26 January 2024
|
|
Understanding The Source
|
1
|
17 January 2024
|
|
Service Order Flow Charts
|
1
|
3 January 2024
|
|
Call Flow Verification Guide (Residential Customers)
|
1
|
26 December 2023
|
|
Phase 2 Call Handling & Transfer Scenarios
|
1
|
26 December 2023
|
|
DFAC – Call Flow Job Aid
|
1
|
19 December 2023
|
|
PNG - Quality Auditor (QA) Guide - eaSe and Care Format
|
1
|
20 December 2023
|
|
PNG - MO10 Reminder
|
2
|
14 December 2023
|
|
PNG - Quality Tip - Offering Utility Assistance
|
3
|
11 December 2023
|
|
Bill Extension Call Type (DFAC, EPP, Utility Assistance)
|
1
|
8 November 2023
|
|
Cycle of Operations
|
1
|
9 November 2023
|
|
POA, Power of Attorney Process Guide
|
1
|
9 October 2023
|
|
G20 Specialist Performance Dashboard
|
1
|
28 September 2023
|
|
Learn how to take a new credit card payment in Speedpay (Video)
|
1
|
19 September 2023
|
|
Speedpay Resource Guide
|
1
|
13 September 2023
|
|
PNG - MO09 Questions on Every MO order!
|
1
|
6 September 2023
|
|
PNG - Light-Up Season
|
1
|
6 September 2023
|
|
PNG Compliance Courses
|
2
|
25 August 2023
|
|
PNG: Getting Started Resources (Phase 2 Certification)
|
1
|
23 August 2023
|
|
PNG - Tech Install Guide
|
1
|
16 August 2023
|
|
PNG Accessing Screen 15-04 Video
|
6
|
4 August 2023
|
|
Practice Scenario Library
|
1
|
21 September 2022
|
|
PNG - Home Protection Plan (HPP) Guide
|
3
|
20 April 2023
|
|
PNG - Staying Compliant Job Aid
|
1
|
4 April 2023
|
|
PNG - HPP Enrollment Tracker
|
1
|
31 January 2023
|
|
Helpful Resources for Taking Calls
|
3
|
5 November 2022
|
|
PNG: Cisco Finesse Job Aid
|
1
|
28 September 2022
|
