Resources   Piedmont Natural Gas Certification


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PNG Credential Tracking Sheet

Please use this attached PDF to print a sheet to help you keep track of what logins and passwords are used where. PNG Credential Tracking Worksheet rev.pdf (66.7 KB)

1 February 2, 2024
About the Piedmont Natural Gas Certification category 1 January 5, 2021
Sales Lead / Gas Advantage Portal 1 January 3, 2024
Guide: Getting Ready for Billing Mock Calls 3 January 26, 2024
Understanding The Source 1 January 17, 2024
Service Order Flow Charts 1 January 3, 2024
Call Flow Verification Guide (Residential Customers) 1 December 26, 2023
Phase 2 Call Handling & Transfer Scenarios 1 December 26, 2023
DFAC – Call Flow Job Aid 1 December 19, 2023
PNG - Quality Auditor (QA) Guide - eaSe and Care Format 1 December 20, 2023
PNG - MO10 Reminder 2 December 14, 2023
PNG - Quality Tip - Offering Utility Assistance 3 December 11, 2023
Bill Extension Call Type (DFAC, EPP, Utility Assistance) 1 November 8, 2023
Cycle of Operations 1 November 9, 2023
POA, Power of Attorney Process Guide 1 October 9, 2023
G20 Specialist Performance Dashboard 1 September 28, 2023
Learn how to take a new credit card payment in Speedpay (Video) 1 September 19, 2023
Speedpay Resource Guide 1 September 13, 2023
PNG - MO09 Questions on Every MO order! 1 September 6, 2023
PNG - Light-Up Season 1 September 6, 2023
PNG Compliance Courses 2 August 25, 2023
PNG: Getting Started Resources (Phase 2 Certification) 1 August 23, 2023
PNG - Tech Install Guide 1 August 16, 2023
PNG Accessing Screen 15-04 Video 6 August 4, 2023
Practice Scenario Library 1 September 21, 2022
PNG - Home Protection Plan (HPP) Guide 3 April 20, 2023
PNG - Staying Compliant Job Aid 1 April 4, 2023
PNG - HPP Enrollment Tracker 1 January 31, 2023
Helpful Resources for Taking Calls 3 November 5, 2022
PNG: Cisco Finesse Job Aid 1 September 28, 2022