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SBA Disaster Relief Loan Assistance Reference Guide

Attached is the New SBA Disaster Relief Loan Assistance Reference Guide. Please use this guide to assist applicants with on call questions and through the SBA Disaster Loan process. Updated 1/12/22 SBA Disaster Relief…

46 8 March 2022
About the Small Business Administration category 1 5 January 2021
SBA - Agent Quality Feedback 2 9 March 2022
WebRTC Phone Panel User Guide 5 17 January 2022
Openforce Invoice & Settlement Schedule - 2022 2 13 January 2022
Information on the FEMA Letter sent to Applicants 8 20 December 2021
SBA Paper Application Submission Process 2 8 December 2021
Finding “Loan Officer” vs “Case Worker” info for contact. 7 13 December 2021
SBA Disaster Loan On Call Tips & FAQs 4 12 January 2022
SBA Disaster Loan Call Flow 2 3 December 2021
Locating SBA Service Centers 8 15 January 2022
SBA-Disaster Relief - Login.gov Steps 1 6 October 2021
SBA Rollout Schedule 9 2 February 2022
Openforce Pay Schedule - 2021-2022 5 28 January 2022
SBA - Client Observed Behaviors resulting in Line removal 9 9 February 2021
SBA - NO Personal VPNs 6 21 October 2020
SBA - Tier 2 Resest Process & Client Interaction 14 20 October 2020
SBA - Quality Assurance Initiative 5 27 July 2021
SBA Covid19 - *Updated* SBA Tier 2 Systems Job Aid 4 16 December 2021
SBA Five9 Setup & User Guide 6 15 December 2020