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SBA Disaster Relief Loan Assistance Reference Guide

Attached is the New SBA Disaster Relief Loan Assistance Reference Guide. Please use this guide to assist applicants with on call questions and through the SBA Disaster Loan process. Updated 1/12/22 SBA Disaster Relief…

46 March 8, 2022
About the Small Business Administration category 1 January 5, 2021
SBA - Agent Quality Feedback 2 March 9, 2022
WebRTC Phone Panel User Guide 5 January 17, 2022
Openforce Invoice & Settlement Schedule - 2022 2 January 13, 2022
Information on the FEMA Letter sent to Applicants 8 December 20, 2021
SBA Paper Application Submission Process 2 December 8, 2021
Finding “Loan Officer” vs “Case Worker” info for contact. 7 December 13, 2021
SBA Disaster Loan On Call Tips & FAQs 4 January 12, 2022
SBA Disaster Loan Call Flow 2 December 3, 2021
Locating SBA Service Centers 8 January 15, 2022
SBA-Disaster Relief - Login.gov Steps 1 October 6, 2021
SBA Rollout Schedule 9 February 2, 2022
Openforce Pay Schedule - 2021-2022 5 January 28, 2022
SBA - Client Observed Behaviors resulting in Line removal 9 February 9, 2021
SBA - NO Personal VPNs 6 October 21, 2020
SBA - Tier 2 Resest Process & Client Interaction 14 October 20, 2020
SBA - Quality Assurance Initiative 5 July 27, 2021
SBA Covid19 - *Updated* SBA Tier 2 Systems Job Aid 4 December 16, 2021
SBA Five9 Setup & User Guide 6 December 15, 2020