Resources   Shipt Certification


Topic Replies Activity
About the Shipt Certification category 1 January 5, 2021
Shipt Certification Recordings 11/01 Class 1 October 24, 2021
Shipt Certification Schedule 11/01 Class 1 October 24, 2021
HQ Hub Articles to Review 2 November 1, 2021
Value of an Apology 1 August 11, 2021
Crediting Best Practices 1 August 4, 2021
Meijer.com Cheat Sheet 1 August 4, 2021
Membership Types 1 August 3, 2021
SmartandFinal.com Cheat Sheet 1 August 3, 2021
Target Platform Cheat Sheet 1 August 3, 2021
De-Escalation Pep Talks: Tips from TC's 1 July 14, 2021
Tone on the Phone 1 July 14, 2021
Active Listening 1 July 14, 2021
Shopper Special Pay 1 July 14, 2021
Shopper Updated Pay Model (UPM) Cheat Sheet 1 July 14, 2021
How Do You Troubleshoot Shopper Card Declines? 1 July 14, 2021
Shopper Shipt Card Information 1 July 14, 2021
Target Platform Membership Cancellations and Retentions 1 July 14, 2021
Canceling and Refunding a Shipt Membership 1 July 14, 2021
Transferring an Interaction 1 July 14, 2021
Forwarding an Email in Purecloud 1 July 14, 2021
SmartandFinal.com Cheat Sheet 1 July 14, 2021
Member Card Decline Do Not Deliver Processing Error 1 July 14, 2021
What Does 'Excessive Totals' Mean For Shoppers? 1 July 14, 2021
Connectivity Troubleshooting 2 October 15, 2021
Shopper App Visual Guide 1 July 14, 2021
How do I Release a Shopper from a Marketplace or Platform Order? 1 July 14, 2021
How AR Works with Dropped Orders 1 July 14, 2021
How to Handle RRRs 1 July 12, 2021
How Do I Release a Shopper from a Delivery Only Order? 1 July 12, 2021