Resources   Shipt Certification


Topic Replies Activity
How To RR / RRR 1 12 July 2021
Handling Potentially Fraudulent Orders 1 12 July 2021
Can a Member Add Items After They Place an Order? 1 12 July 2021
Adding Items to an Order 1 12 July 2021
What If a Shopper Pays for a Platform Order? 1 12 July 2021
Internal Shipt Email Addresses 1 12 July 2021
Transferring an Interaction 1 12 July 2021
How Do I Send an Outbound Email in PureCloud? 1 12 July 2021
Forwarding an Email in Purecloud 1 12 July 2021
How Do I Retain a Member? 1 12 July 2021
Target Platform Membership Cancellations and Retentions 1 12 July 2021
Canceling and Refunding a Shipt Membership 1 12 July 2021
Where Can I Find Our Canned Responses? 1 12 July 2021
Crediting Best Practices 1 12 July 2021
No Reply Emails 1 12 July 2021
Marketplace Vs. Platform Orders 1 12 July 2021
Credit History 1 12 July 2021
Daily Session PDF Resources 1 16 June 2021
IPv6 Reference Guide 1 10 June 2021
Openforce Invoicing Pay Schedule 2021-2022 1 5 February 2021
Openforce Invoicing Guide 1 5 February 2021
Shiftboard Reference Guide 1 5 February 2021
Shipt Call Handling Guide 3 7 March 2021
Shipt Program Expectations 1 29 January 2021
Admin Reference Guide 1 29 January 2021
Shipt Set-up Guide 1 29 January 2021
Shipt Admin Access 2 10 June 2021
Shipt Computer Requirements 1 29 October 2020
Shipt Voice Tone/ Call Disconnect QA Standards 2 10 June 2021
Shipt Slack and Slack Terms of Use 2 7 March 2021