Resources   Assurance IQ Certification


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Assurance Making the Script Your Own Role Play Scenarios

Practice_Mastering_the_Script_Objections_and_Rebuttals (1).pdf (2.8 MB)

1 August 4, 2022
Assurance Roleplay Scenarios

Please use this attached PDF for the roleplay activity in the Day 3 live session and to practice on your own.Assurance Roleplay zw.pdf (203.0 KB)

4 January 25, 2023
Delta System Access Guide

Delta Systems Access Guide_4.26.22 (1).pdf (275.9 KB)

1 January 28, 2022
About the Assurance IQ Certification category 1 May 12, 2021
Customer Service Professional Commitment 1 November 2, 2023
Slack Check Instructions 1 October 2, 2023
Medicare Spanish Transfer Process 1 September 21, 2023
Assurance Shopper Escalation Form Overview 1 September 15, 2023
Test Call or Audio Issues with Delta Dialer 1 August 31, 2023
Vulnerable Adult Guide Process 1 August 25, 2023
Litmos Delta Systems Check 6 October 12, 2023
How to Take a Screen Shot 6 October 12, 2023
Axonify Access Instructions 8 December 1, 2022
Assurance Guide Disposition List 2 November 8, 2022
Openforce Invoicing Guide 1 September 12, 2022
Assurance IQ - How to Disposition a Call 1 August 23, 2022
Clear Cookies & Guide Visual Guide 1 July 14, 2022
Assurance Client Visit and Example Recordings 17 November 28, 2023
Assurance Daily Commute 3 May 6, 2022
Assurance Invoicing Schedule 1 January 27, 2022
Opt in for Text Alerts 19 January 21, 2023
Assurance Call Samples 1 November 10, 2021
Essential Videos 1 September 24, 2021
Essential Resources 1 September 24, 2021
Slack Reference Guide 1 September 20, 2021
Delta Test Call Instructions 1 June 7, 2021
Assurance DNC Certification Manual 1 May 21, 2021
Assurance Guide Objections & Rebuttals 1 May 21, 2021
Assurance Guide Recorded Resource 1 May 21, 2021