Resources
RegaloRx Certification AbbVie ARTS Exact Sciences Auditors Direct Response Certification Nordstrom Rack Consumer Cellular Sales AbbVie Botox Support Specialists Certification Netflix AbbVie ARS TruStage Nike Chat Certification AmeriHealth Auditors Nordstrom Escalations Victoria's Secret Certification Nordstrom Teladoc Health Auditors Agent Connections Piedmont Natural Gas Netflix Certification Intuit TurboTax Bath & Body Works Teladoc Health AbbVie CS Nike Product Knowledge Exact Sciences Provider Support Certification Exact Sciences Revenue Cycle Boston Scientific Outbound Certification Nike Nesting AbbVie Botox PSS Certification Exact Sciences AbbVie ATO Triage Specialists Certification Gusto AbbVie Botox PSS Assurance IQ Certification Victoria's Secret Exact Sciences Revenue Cycle Certification Consumer Cellular Certification Primo AbbVie CS Certification Consumer Cellular AbbVie Specialty AbbVie Specialty Certification Nike Quality Shipt Certification Gusto Certification TruStage Certification Nordstrom Certification Boston Scientific Outbound Primo Certification AbbVie ATO PSS Specialists Certification Nike Chat Employees AbbVie ARS Certification Teladoc Health Certification Small Business Administration AbbVie Auditors Bath & Body Works Certification AbbVie ATO Triage Specialists Shipt Auditors AbbVie ARTS Certification Exact Sciences Certification AbbVie Botox Support Specialists AbbVie ATO PSS Specialists Exact Sciences Provider Support Nike Direct Response Intuit TurboTax Certification Liveops 101 Piedmont Natural Gas Certification Progressive Duke Energy Certification Nike Certification Duke Energy Global Assurance IQ AmeriHealth Certification AmeriHealth
| Topic | Replies | Activity |
|---|---|---|
| About the Resources category | 1 | 3 December 2020 |
| Duke - Huge OPPORTUNITY for next week (5/1 - 5/3)!!! All you can eat basically!!!! Duke gave LO this chance!!!! | 3 | 26 April 2024 |
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Reference Guides for Nike Processes
Red Flag Guidelines 1.2.3.pdf (1.1 MB) How to Process Parent Child.pdf (727.6 KB) |
1 | 25 April 2024 |
| Liveops BBW Mini Nation ARA List | 1 | 24 April 2024 |
| Understanding Red Flag Guidelines | 2 | 24 April 2024 |
| Day 1 - Citrix Setup and Login process video | 1 | 23 April 2024 |
| Specialist Nation Champion AKA District Champion | 95 | 26 April 2024 |
| Update/reminder from the Assurance client. | 10 | 26 April 2024 |
| Text Customers with the Contact Center Messaging Tool | 2 | 22 April 2024 |
| Gingham Gateway and Gingham Search | 1 | 18 April 2024 |
| PRINTABLE: Closing the Call | 1 | 16 April 2024 |
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How to Build Trust with the Shoppers
How to Build Trust with the Shoppers: Mention Sourcing Info Provide clear information on how and where the customer’s details were obtained to build trust. • Use source information to build rapport: “I see you fill… |
19 | 23 April 2024 |
| Hold Usage: Elevating Our Conversations in the Nike Program! | 1 | 11 April 2024 |
| Life Insurance Product Call Steps | 1 | 10 April 2024 |
| Residential Solutions - Perfect Call Example | 1 | 9 April 2024 |
| Suggested AKB Articles to Favorite in SwooshDesk 2024 | 1 | 8 April 2024 |
| How to Create a Member in the Salesforce Sandbox | 1 | 5 April 2024 |
| UNIFIED CONVERSATION FLOW | 1 | 5 April 2024 |
| QA Question Feedback from the Client! | 1 | 4 April 2024 |
| Duke Energy - RS Special Request Job Aid | 2 | 6 April 2024 |
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AmeriHealth Caritas Credentials
Rep ID User Name Temporary Password Agent ID Extension (Station) 420584 fm43804 hE8soxitkeufvycazwjn 4841113825 4841045816 447192 tc48210 kq2Xynhzcuoadfwitxbs 4841113807 4841045798 454450 es48297 Mc1pvfaehdni… |
1 | 1 April 2024 |
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Certification Schedule - April 2024
AmeriHealth 20240401 Onboarding Schedule.pdf (175.2 KB) |
1 | 1 April 2024 |
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Session Recordings
Day 1 - Login session, no recording Day 2 - Click here to view the recording Day 3 - Click here to view the recording Day 4 - Click here to view the recording Day 5 - Click here to view the recording Day 6 - Click h… |
3 | 1 April 2024 |
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Duke Energy SAP 4/8/24 Onboarding Schedule
Please click the link below to download the Onboarding Schedule for Duke Energy SAP Certification and Nesting. Duke SAP 20240408 Onboarding Schedule.pdf (199.7 KB) |
1 | 29 March 2024 |
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Duke Energy SAP Session Recordings 4/8/24
Please use the following links to review the live session recordings from previous days. Client Login Session: Click Here! Day 1: Click Here! Day 2: Click Here! Day 3: Click Here! Day 4: Click Here! Day 5: Click He… |
1 | 29 March 2024 |
| Duke Energy - Text Customers With Contact Center Messaging Video! 3/28/2024 | 2 | 29 March 2024 |
| Sales Probing Questions Library: Transform Your Shopping Game! | 1 | 26 March 2024 |
| Nike Shopping Checklist | 1 | 25 March 2024 |
| How To Add PingID To Your Desktop | 96 | 26 April 2024 |
| PA children's hospital FAQ's | 1 | 21 March 2024 |